Support
Help from your colleagues at Karo.
For businesses on Karo and everyone who works their tills. Email, phone or Vera, depending on the hour.
How to reach us.
Write to support@usekaro.io with your business name and what happened. A screenshot helps. Expect an answer within one working day.
Phone
The number is in the onboarding package you got when you signed. Can't find it? Ask us at support@usekaro.io.
Vera, any time
Vera, your AI colleague, is in the backoffice. Report a bug to her and work on it starts right away. She tells you when it's fixed.
The team answers weekdays 08–18 and weekends 10–16, Swedish time.
Common questions.
Switch to a backup connection, or share the internet from a phone, and you can sell again. If you can't get back online, stop selling, note when the fault started and report it to Skatteverket without delay. Don't restart the app while you wait: after a restart, no one can sign in with their PIN until the connection is back.
Don't give the money back yet. The till gives you 20 minutes to register the sale: when the connection is back, press Try again and the receipt prints. If the customer can't wait, press Finish later, and a manager closes the sale under Unfinished once the till is online. If time runs out first, the till tells you to give the money back, and Karo checks the sale once the till is online again.
All the major ones, including Star Micronics, and the printers we supply ourselves. If yours isn't one of them, tell us the model. You'll have an answer within days, and adding a printer is usually quick.
The privacy policy has a section on the Karo POS app: what it collects, why, and how to ask for a copy or a correction.
Not on Karo yet? Book a demo or ask for a price